The app
- Install the latest version from the store you used.
- Restart the phone and confirm the camera permission is on.
- If it still fails, email support with the steps you tried.
Skin Pulse
Support
Email us at support@gigzy.net. Include your device, operating system, and app version if something failed. Do not send face photos, passwords, or full card numbers.
Email supportSubscription
Plans are billed by the store account that bought them. Restore with that same account.
- iPhone. Settings, then your Apple account, then Subscriptions, then Skin Pulse.
- Android. Google Play, then your profile, then Payments and subscriptions, then Subscriptions, then Skin Pulse.
Cancel at least 24 hours before the period ends. Deleting the app does not cancel the plan.
Deletion
Email support@gigzy.net from the address on the account and ask for deletion. Say whether you want one scan removed or the account and its photographs removed.
Active copies are deleted within 30 days of a verified request. Encrypted backups follow their rotation and are gone within 90 days. You can also delete a single scan inside the app. Cancel the store subscription separately.
The detail is in the privacy notice.
This website
There is no scan, account, or payment on this site. If a page failed to load, email support with the address you opened. Privacy and terms live on this same site.